Conversion Rate (CR) represents the percentage of users who complete a desired action out of the total number of visitors or engagements. This measure links directly to the Customer and Financial perspectives of the Balanced Scorecard and is a key indicator in a strategic roadmap. Unlike vanity metrics like simple website traffic, CR focuses onContinue reading “The Indispensable Role of Conversion Rate (CR) in Digital Business Strategy”
Tag Archives: Automation Strategy
Expect RPA to be occasionally in-accurate, plan for uncertainty
Any IT driven automation depends on sanity of input to produce sensible output. RPA can produce consistent results as long as underlying application interfaces are not changing frequently. Certain enterprise application functions have sporadic changes, while some may change frequently. There also might be uncertainty input cases from day one such as different document formatsContinue reading “Expect RPA to be occasionally in-accurate, plan for uncertainty”
Never outshine application business logic
Reliable systems that produce trust worthy results are foundation to efficient business operations. One of the best ways to be consistent in IT systems outcome is to practice single source of truth. To be consistent and meaningful, data must be subjected to change using same set of business logic. Enterprises practice single location business logicContinue reading “Never outshine application business logic”
Pragmatic RPA Planning
Robotic Process Automation (RPA) is essentially process of digital workforce institutionalization. The digital workforce does not suffer from Monday blues or lack of enthusiasm. Instead, digital workforce is most suited for mundane work most dreaded by human workforce. A good RPA implementation performs such monotonous work with brilliance and perfection. More the mundane and predictableContinue reading “Pragmatic RPA Planning”
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